How Intelligent Process Automation is Accelerating Digital Transformation

Technology is in a constant state of innovation—innovation that is changing the business landscape from what it was only a decade ago. Traditional business models are being disrupted and the way we work is changing as IT becomes more ever-present across almost every organization.

As tech becomes more integral and digital transformation becomes the norm, rather than ‘the next big thing,’ it is crucial that your company is ahead of the curve.

We have approached a point where hesitation or a lack of understanding when it comes to IT trends can cost your business – it’s time to disrupt or to be disrupted. There is no better time than now to learn what Intelligent Process Automation (IPA) can do for your business.

The Evolution of Process Automation Technology

Alongside this rapid rise in available tech, businesses must still overcome barriers that have always existed – rising overheads, updates in regulations that require a rethink of procedures, fluctuation in the global economy, to name a few.

Because of this, companies are always looking for ways to make their processes more efficient, in the hopes of reducing costs and increasing productivity. Or more simply: To give their employees time back in their day to focus on what matters most.

This is where Intelligent Process Automation comes in—the next generation in business process automation. This post will define what IPA is, how it can help businesses, and how Nintex is leading the innovation behind this emerging market.

What is Intelligent Process Automation?

Intelligent Process Automation is the next great innovation in the world of automated workflows and improved business processes. A simple way of thinking about it is to take your regular automated workflow technology and add to it machine learning.

IPA is like your traditional automation solution that you use to remove the monotony and mistakes from manual processes, but with the added dimension of inbuilt cognitive technology that allows the workflow to learn from its own use and improve automatically.

We’ve heard for a long time that the next big innovation trend in the enterprise will be machine learning and artificial intelligence, but they have remained more conceptual technologies than pragmatic ones. It can sometimes be difficult to understand where they fit in a practical way that directly aids businesses.

With IPA, businesses have something concrete to hang this AI trend on. Already, enterprise organizations are using core capabilities that make up an IPA portfolio to further improve their business processes by making them more efficient, enable better employee capability, quicker task completion, and an improved customer experience.

This, in turn, drives a broader digital transformation across the organization, turning manual processes into digital ones and doing it more efficiently (and smarter) than in the past.

IPA in the Regular World

Let’s look at how IPA might work in a regular business process.

Imagine an insurance company where a sales team member must collect a lot of specific information on a prospective customer and feed that information to several departments in the business to understand the type of policy the customer will require. There are many ways a service like this can be delayed — if the processes are manual.

But even if they are automated, there is still a significant amount of work the sales team member must do to make sure the workflow is successful.

IPA enables the workflow itself to interpret actions with the workflow, like text communications, and make decisions that don’t require pre-programming, and provide answers to customers from a simple form filled online.

It can interpret the answers to the questions and give a quick return to the sales team on the policy the customer is in line for and, if successful, automatically generate a policy form for the customer to sign, which can be done from the customer email and returned and stored in the right place in minutes.

All the while, process intelligence capabilities are providing real-time data and insight into how the workflow is operating between actions and the people in charge of the business process.

Helping Enterprises Accelerate Digital Transformation

Workflow automation is already a driver for business transformation. By combining workflow and content automation with human intelligence and process intelligence, companies can quickly and intuitively transform manual or paper-based business processes.

Nintex has a long history of innovation in no code process automation and, with our recognized leadership in workflow and content automation, we’re now at the forefront of the emerging IPA market.

We have combined what we know has worked: Easy to build workflow automation for almost any business process with more intelligent capabilities to help companies achieve business outcomes faster. IPA is designed to give your business the same everyday process improvements you’ve enjoyed from workflow and content automation technology, but with the supercharged ability to intelligently optimize process automation which ensures you and your team are always working at your very best.

Now, that’s forward thinking.

To find out more about how Nintex can help your business can leverage innovations in IPA and stay ahead of your competition, get in touch with us today

 

 

Ryan Duguid

Chief Evangelist Ryan Duguid is responsible for setting product and platform vision, driving continuous innovation, and delivering technology to help everyday people solve their process problems. Ryan joined Nintex from Microsoft, where he was responsible for the content management business in the SharePoint Product Group.
Follow him on Twitter @PvtRD