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How Digital Transformation Can Breed Broken Business Processes and How to Avoid It

Digital transformation should be one of your organization’s highest priorities.

Whether you need to create transparency, obtain data to make faster decisions, or to improve overall business operations, digital transformation is the answer. However, if you are not careful, the transition can inadvertently lead to broken business processes.

A key part of digital transformation is process automation. Automating manual processes creates a paperless office, speeds up task completion, and reduces an organization’s carbon footprint.

Additionally, moving business processes to the cloud enables a global workforce to more efficiently complete tasks. Mobile features empower employees to tap into their processes and instantly upload data to the cloud from anywhere, at any time.

Going ‘Digital’ Can Lead to Broken Processes

However, attempting many different approaches to create viable, digital business processes risks leaving a backlog of partially-completed projects, departmental silos, and broken processes.

In a recent Nintex study, Definitive Guide to America’s Most Broken Processes, 59 percent of respondents blamed technology troubleshooting for broken processes. In fact, more than 55 percent of respondents link the breakdown of processes, being unable to find the right tools and documents, as hindering their ability to perform well at work.

Of those surveyed who point to broken IT processes, more than a quarter say their department is either not very prompt or not prompt at all.

To alleviate problems like a lack of prompt IT service and difficulties requesting new devices, companies need to close the gap between IT and the rest of the business.

They can do so by doing the following:

  1. Examining their internal workflows to pinpoint the exact location of disconnect, with workflow analytics tools. This way, you can use actionable data to optimize workflows for better results.
  2. Identify processes that can be streamlined and automated. From automating simple processes like submitting PTO requests, automation tools can help drive efficiency, increase collaboration, and optimize processes.

How IPA Can Help Avoid Broken Processes

The Nintex Platform helps organizations avoid the risk of creating broken processes by effectively managing, automating, and optimizing enterprise-wide processes.

Nintex provides users with an easy, intuitive method to take control of their own workflow. These streamlined processes offer far better results overall, in terms of digitizing broken business processes.

By automating repetitive processes, workers are freed from time-consuming, manual, and paper-based tasks and can focus on work that is innovative, inspiring, and drives a business forward. And the Nintex Platform is easy enough for the line of business while trusted by IT so it has never been easier to securely transform how work gets done.

Shifting the Focus

Knowing where to apply automation technology is one thing, but it’s also worth knowing the specific regions to digitally transform first and with the most impact.

Before you begin, begin by assessing their origin and/or existing value.

For example, if a new employee has to wait an entire week to receive their contract in the mail, the entire HR team’s onboarding process lags behind. In this instance, an automatically generated digital contract can be sent via email, with the ability to sign electronically with DocuSign. This simple process cuts the entire process down to minutes, rather than days or weeks.

Another example is operational departments that are literally built on process. In this case, automation can be implemented to ensure compliance, improve data accuracy, save time and money, and reduce risk.

With the Nintex Platform, auto-notifications can be set up to keep maintenance requests flowing with intelligent, pre-populated forms. Work orders can even be delegated to the appropriate technician from anywhere in the world, in just a click of a button.

Why choose Nintex for Digital Transformation?

We give people power over processes. If a successful digital transformation requires cross-departmental collaboration and a true assessment of each part in a process, then an intuitive trusted process automation platform is the answer.


Try the Nintex Platform free for 30 days. Request a trial today and truly realize enterprise-wide digital transformation.



Vadim Tabakman

Nintex Technical Evangelist Vadim Tabakman is a Nintex developer with 20 years of development experience and more than nine years' experience in SharePoint and Nintex technologies. He understands how SharePoint, business process automation and forms can successfully join forces in numerous industries and business scenarios to drive business adoption and success in SharePoint projects.

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