Good robot or bad robot? How digital process automation empowers the workforce

Many people perceive automation in a negative light, seeing it solely in terms of a curtain closing on key industries, jobs, and livelihoods. But digital process automation is a different kind of beast—the good, friendly kind.

Yes, it’s automation, but by digitizing the core processes at the heart of your business, organizations can enhance employee experiences, leading to more fulfilling roles rather than fewer jobs. One of the main benefits of business process automation is that it can help people enjoy their work more. Process automation has the potential to free employees from laborious, repetitive, and manual tasks which dampen productivity and take time away from more valuable, rewarding work.

But how is digital process automation different from other types of automation and what are the benefits? Let’s take a look.

Automation vs digital process automation

It’s fair to say an automated future awaits us all. According to Gartner, the global market for “hyperautomation” will reach $596.6 billion in 2022, up $481.6 billion from 2020.

The idea that automation is a bad thing for me, you, and the rest of the human race has different roots. There is the whole Terminator/Matrix scenario, which we don’t need to go into here. But the genuine threat of job losses shouldn’t be ignored.

There are certain scenarios where automation will result in redundancies—for example, self-driving vehicles pose a genuine threat to a range of jobs from transport to logistics. These are serious concerns for the people who will be affected—and difficult decisions need to be made about whether industries are protected or not, as well as how to retrain and upskill workers so they can make the shift into new professions.

The opportunity of process automation

Consequences of that nature are not relevant to conversations around digital process automation, as it has the potential to drive positive change across all industries. Gartner defines hyperautomation as, “an approach that enables organizations to rapidly identify, vet, and automate as many processes as possible using technology, such as robotic process automation (RPA), low-code application platforms, artificial intelligence, and virtual assistants.”

From the first computers to the modern cell phone, digital technology has always been deployed to speed things up, increase output, and make life easier. With hyperautomation, we are not talking about job losses at all—just opportunities for organizations and their employees to improve how they work and what they achieve. And, what’s more, there’s not a single robot in sight.

The benefits of business process automation

Let’s look at several ways that digital process automation can improve productivity, employee/customer experiences, and job satisfaction.

Documents – Automatically generate documents with accurate and real-time data. Sales teams can create quotes and contracts in seconds rather than having to manually search for customer data and then type up each document. Instead, sales documents are drawn up for them, reducing the risks of human error and freeing time that could be spent face-to-face with customers.

Workflows – One of the greatest barriers to productivity—and a frustration for employees—are bottlenecks caused by broken processes. When workflows are streamlined and automated, you can ensure that work proceeds efficiently and as planned. Automatic notifications let people know that an action is required from them—perfect for making sure approvals are signed off in good time.

Robotic process automation (RPA) – Imagine if you could remove the most tedious parts of your job. RPA takes care of rote, repetitive tasks so that employees can focus on more valuable work. RPA uses software to automate any function that could be carried out by an employee using a keyboard or mouse. RPA can be used for a whole host of everyday tasks, such as:

  • Collecting statistics
  • Extracting structured data from documents
  • Making calculations
  • Moving files and folders

Embrace automation to empower your people

The Nintex Platform provides the complete range of process automation solutions—from document generation and workflow automation to robotic process automation.

With low-code functionality, employees without coding knowledge can automate processes and initiate the digital transformation projects they want to see. When employees have more say and control over process improvement, they can target areas of the business that will have the greatest impact on them. Not only is this a great way to accelerate organization-wide transformation, but it allows employees to design processes to make their work more valuable, rewarding, and enjoyable.

 

 

To learn more about the benefits of business process automation and how Nintex can provide your team with all the digital process automation tools you need to drive organization-wide digital transformation, get in contact with the Nintex team today.

 

 

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