We’re excited to share how Hawke’s Bay Regional Council (HBRC) in New Zealand is driving process innovation for its employees in the field and the office by leveraging the Nintex Process Platform’s capabilities for process mapping, management, and automation for conservancy process purposes.
Hawke’s Bay, located on the East Coast of New Zealand’s North Island, is home to more than 160,000 people. HBRC works with the community to protect and manage the region’s rivers, lakes, soil, air, coastline, and biodiversity. The region includes eight major river systems and 350 kilometers of coastline.
In 2010, HBRC’s quality department implemented Nintex Promapp® for process mapping and management to help the organization better understand and improve its conservancy process. As an ISO 9001 organization, HBRC must implement appropriate process documentation and management. Leveraging Nintex Promapp helps the council maintain and update the hundreds of conservancy processes required for ISO compliance.
“We use Nintex Promapp to help us do things once and do them right. We train our staff to use Nintex Promapp not only to read through processes, but to also provide feedback. With Nintex Promapp, we can all contribute to process excellence.”
— Olivia Giraud-Burrell, Business Analyst at HBRC.
HBRC’s business transformation team began leveraging Nintex Workflows, Nintex Forms, and Nintex Mobile in 2013 to improve the way data collected in the field is recorded and submitted to scientists in the lab. Previously, HBRC resource technicians would collect samples and record field data on paper forms that would then be manually entered into their internal system at the lab and re-checked for accuracy.
The process was time-consuming and risked data inaccuracy as weather and exposure often damaged the forms.
Using Nintex Workflows and Forms, HBRC created an automated mobile solution that eliminated the need for re-entering data, allowing its scientists in the field to submit data electronically via a Nintex Mobile app on a mobile device. The solution saved HBRC more than 200 hours in the five-month testing period alone.
“I’ve challenged my staff to constantly innovate in their work, to push boundaries, and Nintex has been really key to that. We have become reliant on Nintex to support us and the ability for staff to digitally capture information from the field and bring it back into the business. It’s essential for us now.”
— Iain Maxwell, Group Manager, Integrated Catchment Management at HBRC.
HBRC has mapped more than 500 conservancy process since first implementing Nintex Promapp and has published nearly 400 processes across six departments. The organization has also automated everything from leave request forms to generating compliance authorizations, and more.
The council is beginning to realize the value of bringing its process mapping work together with its conservancy processes automation efforts, as digital transformation is a key priority at the organization. Leveraging Nintex Promapp provides the council’s business transformation team a complete view into processes that could be automated.
Click here to learn more about how Hawke’s Bay Regional Council is using the Nintex Process Platform to drive process innovation, save time, reduce errors, and more.