Enterprise automation takes on the hybrid workforce

In part 2 of Automation Sensation, now available on-demand, Forrester and Williams Engineering Canada share how organizations today are empowering workers with accessible tools to automate their own solutions enterprise-wide.

John Bratincevic, Senior Analyst at Forrester Research, discussed why low code process automation platforms have had such a large impact on the digital era. Santiago Gomez, Director of Digital Transformation at Williams Engineering Canada (WEC) shared how his organization has started a digital renaissance by leveraging the Nintex Process Platform to deliver low-code solutions.

The build versus buy dilemma

Bratincevic shared findings from a recent Forrester survey, which found that more than 80% of businesses still have paper-based processes and almost all (99%!) include electronic manual routing as part of their daily operations. While truly digital business implements and continuously improves its processes, policies, and procedures through software.

So how can businesses move away from these manual tasks with a shortage of developers and BPM solutions that don’t actually fit their needs? This is when most organizations are faced with the dilemma of build versus buy.

Luckily, low-code development platforms are bridging the gap. “Unique software is more and more important for businesses to thrive” shares Bratincevic.

Instead of requiring code, business users can customize or compose process automation solutions using no-code technology with visual drag-and-drop functionality. These solutions prove to be naturally more innovative, offering continuous improvement and collaboration.

“Putting together your own application as an enterprise is faster, cheaper and more effective than it ever has been,” shares Bratincevic. He continues, “building a solution is becoming simpler with the way technology is evolving.”

In Forrester’s recent studies they have found modern, adaptable software to be 70-80% faster than coding from scratch. Because of accessibility and the visual declarative techniques, Forrester has found that even 37% of developers are also using low-code and DPA solutions.

Possibly one of Bratincevic’s best recommendation is to find “early adopters”– people who want to solve a problem even though they may or may not have experience with DPA platforms.

“They can think through a problem, learn the technology and go out and solve something real with it,” shares Bratincevic. “They become the evangelists and feel a huge sense of reward for their accomplishment. The trick is finding the natural problem solvers.”

The Digital Renaissance at Williams Engineering Canada

Williams Engineering Canada’s (WEC) Santiago Gomez echoed Bratincevic’s recommendations as he shared his organization’s approach to establishing process improvements.

WEC began driving digital process automation efforts to give employees back their most scarce resource – time. The company adopted the Nintex Process Platform in 2018 to automate HR and safety processes across the organization.

The organization realized that deploying a low-code digital process automation platform not only aligned with their core values but also met their business needs without the need for developers.

Gomez attributes their success to finding champions within WEC to contribute to, and drive process excellence. Since implementing Nintex, WEC has developed a 5-step roadmap to improve processes:

  1. Identify the target

They started by targeting natural pain points, like onboarding and NDAs.

  1. Map the process as-is

It was important to meet with process owners and understand process requirements.

  1. Define the new process

Document the processes in Nintex Promapp® to collaborate and implement process improvements.

  1. Automate

When possible, apply automation using  Nintex Forms and Nintex Workflow to eliminate paper and manual tasks.

  1. Publish and train

Establish governance and process excellence standards to apply across all solutions.

Democratizing process improvements, allowed WEC to create a team of citizen developers and collaborate on innovative process improvements instead of retaining process information in a select few knowledge workers. Gomez shares that implementing the Nintex Process Platform created a “digital renaissance” for their workers.

WEC is continuing this momentum as they look at using process mining to identify more opportunities for automation. Read the case study to learn more about WEC’s digital transformation journey with the Nintex Process Platform.

 

 

Test out innovative, low-code solutions for your organization with a demo of the Nintex Process Platform.

 

 

Annie McIntosh

As a member of the Nintex Corporate Marketing team, Annie McIntosh spends her time creating content and delivering great experiences for Nintex customers and partners.

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