Today’s government organizations are finding themselves at a crossroads.
You have built trust with your constituents over the past couple of decades, but some of that goodwill is starting to erode due to poor citizen experiences that result from digital infrastructures in the public sector that continually lag behind those in the private sector. The pandemic has not only exposed the gap—but widened it—as more citizens look to be served online, not in line.
So what’s the problem? Why have government organizations struggled to keep up with modernization via technology? One word: process. Wait, two more: lack thereof.
Processes—both large and small—are what power government organizations to provide a better citizen experience, optimize your employee experience, and drive continuous innovation. When your internal teams don’t have clear visibility into your processes, efficiency is the first thing you lose. Eventually, the drag on your organization becomes an invisible shackle that prevents you from creating impactful, lasting change. Ultimately disrupting the very treasured possession you have been building up: your constituents’ trust.
We at Nintex believe so strongly that driving operational excellence is the key to productive government organizations that we put together our first-ever Nintex Digital Government Symposium on August 25th. Attendees of this digital event will learn how the Nintex Process Platform can transform weak or broken processes into efficient and powerful automated processes.
In my previous blog – ‘Time to get fit’ – I discussed the importance of getting digitally fit so that your government organization becomes more agile and can weather different storms that knock on the door. Central to this theme is being able to map, automate, and optimize your business processes.
In our symposium, we will go into more depth on the different pillars of digital fitness, including creating optimal citizen experience, developing a process culture, embodying operational excellence, and focusing on continuous innovation, through the lens of other government organizations. You’ll get practical tips, such as how City of Denver was able to maneuver through the COVID-19 crisis. We will also feature Phil Bertolini, VP of Center for Digital Government, to discuss why it’s so critical now more than ever for government organizations to adopt a process culture.
Are you working for or with a government organization? The answer is probably yes. Which means this event is one you don’t want to miss. Register today to hear from experts in the field on how they were able to become digitally fit through the power of process management and automation.