On one hand, they’ve built tremendous relationship with clients and members by providing top-notch customer service. On the other hand, rising expectation in this digital age is putting pressure on existing technology infrastructure. Compounding this issue is the COVID-19 pandemic, where remote banking and digital transactions are becoming the norm. In short, customers today are looking to be served online, not in line.
So, what’s the problem? Why have banks and credit unions struggled to keep up with modernization via technology? We believe it’s a lack of processes.
Processes – both large and small – are what power banks and credit unions to provide better experiences for clients, members, and employees. When internal teams don’t have clear visibility into business processes, efficiency is the first thing to go. Eventually, the drag on the organization becomes an invisible shackle that prevents continuous innovation. What is at stake here is what these organization’s have been building up over the last few decades: customer and member’s trust.
Additionally, we know the strain COVID-19 has caused for the financial services industry. In order to survive and thrive, we believe the best methodology is in getting fit – digitally fit, that is. Much like exercising, it’s a continuous effort built on patience, training programs, and time. In the end, you become more fit, more agile, and can weather more physical challenges that come your way.
At Nintex, we improve the way people work through process management and automation and know that driving operational excellence is the key to a productive institution. This is why we’re excited to invite you to our first-ever Nintex Digital Financial Services Symposium on November 17th at 10 AM Pacific Time. This 2-hour event is action-packed and will feature success stories and inspiration to transform the way you work.
During our symposium, we’ll dive deeper into the concept of digital fitness and provide concrete examples of how customers and partners have achieved this level of fitness with Nintex.
This event is one you won’t want to miss. Join us and register today.