Home|Nintex Blog|Customer Spotlight: ACC New Zealand achieved a single source of process truth

Customer Spotlight: ACC New Zealand achieved a single source of process truth

The New Zealand government established the Accident Compensation Corporation (ACC) in 1974. The organization helps prevent injuries and provides insurance coverage for personal injury with the goal of helping New Zealanders and visitors get back to everyday life if they’ve had an accident.

The organization operates following the standards set in place by the Accident Compensation Act 2001 and over the years has established numerous processes to ensure compliance.

Establishing a single source of truth

To support its continuous improvement efforts, ACC wanted to improve its process documentation and management, and ensure its employees could easily access and find the information they required as part of their role. In 2016, the organization undertook a survey of all its staff to find opportunities for improvement. As a result of the survey, the ACC realized it needed to establish a single source of truth for processes across the organization.

“The first step to improving our processes for our employees and clients was to ensure a single source of truth for our processes across the organisation.”

– Aditi Noronha, Business Process Improvement – Nintex Promapp Lead, ACC New Zealand

They began by assessing a range of process and data management tools currently on the market. After analysis of potential tools, they selected Nintex Promapp®.

Adopting Nintex Promapp® at ACC

To ease the transition to Nintex Promapp®, ACC’s deployment followed a phased approach that involved initial design, rollout, and then full production. Initial testing was completed by a small team before the platform was made more widely available. Key processes were then documented and refined within Nintex Promapp®.

The result? ACC eliminated multiple sources of inconsistent information, enabled company-wide collaboration for consistent decision-making, established governance and ownership structure, and embedded a culture of continuous process improvement.

With Nintex Promapp® deployed and fully functional, significant business benefits were quickly noted:

  • Processes are handled in a more consistent way
  • Improved levels of service for clients
  • More than 1,230 process content pages have been fully documented
  • ACC staff have a single source of truth for the most current processes

When you consider that the organization’s 3,500 staff are actively processing more than two million claims each year – it’s critical that processes are easy to find, update, and understand. The adoption of Nintex Promapp® has also allowed staff members to take ownership of processes. They can make changes as required and answer any questions from other staff as they arise.

“We now have in place a tool for effective process management that supports our staff on a daily basis.”

– Aditi Noronha, Business Process Improvement – Nintex Promapp Lead, ACC New Zealand


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You too can establish total visibility, gain control, drive operational efficiencies, and identify automation opportunities by planning, mapping, and managing your enterprise-wide business processes with Nintex Promapp®. Watch the demo on-demand




Maddie Forman

Maddie is a Marketing Coordinator for Nintex based out of Atlanta, Georgia. She joined the Nintex Corporate Marketing and Communications team following the acquisition of AssureSign. Maddie assists in managing Nintex’s social media, creating design assets, and producing customer evidence content.

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