The phrase “no man is an island” is as apt to technology solutions as it is to people. No solution, app, or piece of hardware can exist on its own—which is why effective integration of technology is so vital. And when it comes to process automation it’s more important than ever. So, when shopping for process automation technology, it’s vital that you choose technology that prioritizes effective system integration solutions.
Effective system integration solutions are more important than ever
With the rise of the cloud, it’s been possible to develop apps and software with specific uses. Whether it’s project management software or HR apps, these ‘line of business apps’ make it possible for organizations to automate and digitize processes in a way that wasn’t possible a few decades ago. But as your arsenal of apps continues to grow, the challenge of transferring information between them becomes increasingly difficult. That’s why ensuring a wide range of different types of system integration is so vital.
Connect your data with process automation
Workflow automation is perfect for connecting disparate apps and systems because it focuses on removing and automating the gaps between individual tasks within a process. But for that to be effective, the workflow automation software should prioritize integrations or ‘connectors’ with as wide a range of third-party apps and providers as possible. The more integrations that are available, the smoother your processes will become, and the happier your workforce will be. Let’s discuss some of the main ways that process automation enables this.
Consider for instance the vacation request process—a common workflow in most businesses. To complete the process the applicant must:
- Retrieve the relevant application form from a shared file server
- Then fill in that document, either by hand or online
- Share the document with the HR team or their manager—usually via either email or a similar collaboration app.
- The HR worker or manager must log the request into the relevant shared calendar
- Log the approval
- Save the documentation back in the shared file server
The process should be a simple sign off but it’s artificially complicated and extended by the number of different apps and stages in the process. Every time an employee has to switch, they open an app, break focus, and waste time. For an individual task, the wasted time might be just seconds or minutes. But if you multiply that by the number of different people, processes, and tasks in a company, that’s a lot of precious time you can save by accelerating these processes.
With process automation, you can ensure that the information is seamlessly and automatically transferred from app to app and task to task with much of the tedious work of locating, saving, and sending files being taken up by the workflow. This makes life easier for your employees and saves time for the organization—everybody’s a winner.
Removing information silos
Another key drawback of poor integration is duplicated information. When solutions can’t effectively communicate with each other, it’s impossible to create a single objective source of information. That’s when ‘information silos’ develop, with documents or data being stored in an original app, without being accessible from, or sharing information with, other platforms.
Consider a system that involves a service request form on the website, and a CRM, with neither platform being able to effectively pass information to the other. It means that an employee logging into the company CRM can’t rely on the software to give them a complete and accurate overview of a customer’s history. That’s because information exists on a different solution that isn’t being effectively integrated with the CRM.
With effective process integration, however, you can ensure that the details logged onto that customer service request are automatically logged into the CRM, meaning a clear, objective, and updated ‘version of the truth’ can be maintained.
Nintex brings your solutions together
At Nintex, process automation is our bread and butter and system integration solutions have always been a vital part of why so many organizations turn to us. The Nintex Platform acts as the connecting tissue between different parts of an IT environment, bringing your data together, eliminating information silos, and accelerating processes for your business.
Nintex features an expansive suite of out-of-the-box connectors with third party systems, which means there’s a very good chance our software communicates seamlessly with the technology you’re already using. Check out our solution accelerator gallery if you want to understand more about how our technology can help you.