Yesterday the Nintex community gathered at the Nintex World Tour event in San Francisco for a day of collaboration, learning, and networking.
The Nintex Mission: Improve How People Work Through Process Management and Automation
Dustin Grosse, Nintex Chief Marketing & Strategy Officer, kicked off the event with Nintex’s mission statement – to improve how people work through process management and automation. Dustin discussed the recent investments we’ve made to the Nintex Platform to support our mission, including the addition of process mapping to our suite of capabilities with the acquisition of Promapp.
He also addressed the challenge many enterprises face in their journey to digitally transform while 68 percent of all business processes remain manual.
Digital Transformation is Becoming the Primary Driver of Process Improvement Initiatives
Rob Koplowitz, VP & Principal Analyst at Forrester Research, spoke to the audience about why digitizing and improving process is the key to driving digital transformation.
He shared research findings showing how the primary focus of process improvement efforts has evolved from cost reduction to driving digital business transformation.
Rob discussed the importance of utilizing low-code tools to achieve digital transformation, and illustrated the growth in usage of these tools year over year.
According to his research, there are three characteristics of digital process automation:
- It’s fast
- It delights users
- It’s innovative
The Digitization Journey at San Francisco Municipal Agency
The San Francisco Municipal Transportation Agency (SFMTA) is on a journey to digitize and automate its paper-based manual processes.
In his Nintex World Tour session, Virdis Gamble, IS Principal Engineer at SFMTA, discussed the agencies digital transformation journey and the progress it’s made starting with its digitization project.
Previously, SFMTA had rows of file cabinets storing paper documents and records. Phase one of the digital transformation effort involved scanning the documents and uploading them to SharePoint with applicable metadata. Phase two involved digitizing all future forms.
Using Nintex Forms and Nintex Workflow capabilities, the agency is transitioning all paper-based forms and documents into e-documents that are submitted with a Nintex Form, and approvals and routing are all automated with Nintex Workflow.
The agency is also using the Nintex Platform to manage its board calendar routing, video surveillance requests, and return to work processes.
SAFE Credit Transforms Employee Experience with Nintex
In her session, Lixa Anderson, AVP, Business Systems at SAFE Credit Union, discussed how Nintex contributes to her company’s continuous process improvement efforts. So far, SAFE Credit Union has leveraged Nintex to transform its expense reimbursement process, member referrals, applications, audits, and more.
Lixa discussed how the credit union previously depended on paper receipts and Excel sheets for expense reporting. Using Nintex, SAFE Credit Union now leverages SharePoint to automate the entire process, from data collection and approvals to payment and storage.
She shared that no other workflow solution compared to the benefits offered by Nintex, citing the Nintex Platform’s user-friendly interface, connectors, simple sophistication, ease of maintenance, and more.
Pankow Builds a Lean Culture Through Process Standardization with Promapp
Jamie Lopez, learning analyst, and Margarett Buschkamp, senior operational excellence manager at Pankow, shared Pankow’s efforts to become a lean and learning organization through process mapping and improvement.
As a construction firm with nearly 300 employees and over 25 active projects across California at any given time, understanding process requirements was key to Pankow’s continuous improvement efforts. Since introducing Promapp to the organization in July, Pankow has mapped more than 20 process, with an additional 60 in progress.
One of the first processes Pankow mapped was the organization safety documents. Before reviewing, the process involved about five hours of processing time, with six weeks of lead time.
Once they applied Promapp technology to map and review the process, Pankow realized that the requirements were simpler than expected, which reduced the steps involved and created a much simpler process.
Now, safety document processing at Pankow involves less than three hours with only a three week lead time.
It’s always inspiring to hear the innovative ways Nintex customers are driving productivity and improving their business with the Nintex Platform. Our recent addition of Promapp capabilities means we now have even more customer success stories to celebrate, and more process management and improvement efforts to help support.
Thank you again to all our guest speakers from SFTMTA, SAFE Credit Union, Pankow and Forrester Research for sharing your insights and learnings with our Nintex community.
Couldn’t make it to San Francisco? We’re coming to Sydney on October 16! And make sure stay tuned to hear when Nintex is coming to a city near you.