Home|Nintex Blog|Broken processes around the world reduce productivity by 64%. Where do we go from here?

Broken processes around the world reduce productivity by 64%. Where do we go from here?

The latest 2021 study from Nintex, conducted by an independent third party, surveyed corporate employees across the world to investigate the state of business processes. While it’s clear that many organizations are taking steps towards automating processes and digital transformation, there are still significant broken processes that remain—from IT processes and procedures to onboarding new employees to managing the complexities of hybrid work.

We asked participants questions such as:

  • How much of your working week is spent on manual tasks that could be automated?
  • Which specific processes do you regard as being the most broken?
  • Do you believe in your organization’s ability to fix broken processes?
  • Is there commitment in your organization for a Process Center of Excellence?

The results show where the world’s organizations’ continue to struggle with broken processes, made worse by the COVID-19 pandemic. Businesses that were already stretched thin by outdated, manual, paper-based processes have struggled to function for remote and dispersed workforces. With nearly 80% of survey respondents working remotely at least some if not all the time, the need for better company processes is more urgent than ever.

71% of companies struggle with conflicting processes – is yours one of them?

Ineffective, manual, and paper-based processes are greatly impacting productivity, especially when most employees are working remotely at least some of the time. To achieve effective remote working productivity, employees need to be empowered to do their best work.

Whether they’re in the office or at home, when workers are swamped with manual tasks and spending most of their time troubleshooting solutions, productivity and perhaps, more importantly, morale, goes down. And even when new processes are put into place, they may not be as effective as they could be. In fact, 71% of companies (with 500+ employees) struggle with having multiple conflicting processes, disconnected systems, and poor documentation in place.

The more hours wasted, the higher the likelihood employees will look for other jobs

The results from our survey

  • 77% of all employees say that they can’t automate processes on their own because they are reliant on IT or Operations to automate tasks or processes
  • 64% of employees in the technology industry note that their company’s broken processes prevent them from maximizing their productivity
  • 77% of all employees say that they can’t automate processes on their own because they are reliant on IT or Operations to automate tasks or processes
  • Nearly 50% of all those surveyed say the processes in their organization do not work effectively at all

Work and company culture are crucial to maintaining productivity and staff satisfaction. Employees search out organizations that support them in role and make their jobs more productive. The survey results indicate the more hours that employees believe they waste, the more likely they are looking for other jobs—in part influenced by their organization’s broken processes:

  • More than 25% of survey respondents were actively looking for another job
  • 40% of those people said that the organization’s broken processes are influencing their decision to look elsewhere

Given these findings, it’s not surprising that a majority of respondents—52 percent—would leave their organization within 12-18 months for another organization in the same industry if the new organization made it easier to get work done and had fewer time-consuming manual processes.

Where do we go from here?

For employees dealing with the day-to-day challenges of a modern organization, it can be straightforward to see which processes are working well and which ones need to be optimized for better results. To this end, organizations need to improve process visibility, planning, and management. The good news is that of those surveyed, 69% say that their organization is now focused on automating business processes across the company, and many have taken steps to create Process Centers of Excellence. Yet the question remains: how?

Nintex makes it easy to map and collaborate on processes, design and automate workflows, and optimize your business processes—so you can keep projects and processes moving without all the manual work. Our solutions connect to any system of record to tackle everything from specific tasks in a single department to complex, companywide procedures. And because you can quickly and easily turn time-consuming, manual work into automated, efficient workflows, you’ll see an immediate impact on corporate productivity. You’ll also give your team time to focus on what matters most to your business goals.



We invite you to read the entire report, “The reality of the world’s most broken processes” to explore all the learnings and exclusive insights from our survey.



Heidi Dailey

Heidi is Senior Marketing Manager, Global Campaigns based out of California. She brings over 20 years in the tech industry producing unique and effective marketing campaigns.

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