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Can automation bring innovation to government?

Most businesses’ goals these days are simple: Drive growth by outshining competitors and providing the best products or services. Governments, on the other hand, aren’t driven by profit. So, can they truly benefit from digital transformation?

The challenges governments face today

The core function of a government is to support citizens with services and information. Delivering education, traffic, utilities, and many other types of services requires effective tools for communicating with citizens and supporting their needs. It also requires an expansive IT environment that supports hundreds or likely thousands of different processes.

Governments face a challenge when it comes to innovating their functions because the public sector is held to much stricter standards in terms of data and accessibility. This can leave governments unsure of how to pursue digital transformation, trapping them with outdated paper processes and legacy software that can’t support citizen needs.

The key challenges facing governments today are:

  • The evolving needs of citizens require digital experiences
  • Complying with various federal and state level laws and regulations
  • The complexity of embedded government processes
  • The need to meet high-security standards for any and all new technology
  • Constrained budgets

How can automation provide innovation in government organizations?

To create effective processes that quickly deliver optimal outcomes for citizens, governments need to embrace automation. Automation enables digital experiences that help citizens engage with government services. The benefits include:

  • Greater citizen involvement with government
  • Faster outcomes
  • Reduced costs thanks to streamlined services and reduced reliance on customized applications
  • Easier budget management
  • Improved operational efficiency
  • Improved compliance
  • Less manual work

However, achieving these benefits requires certain steps and having an effective digital strategy.

Embracing automation

To begin their digital transformation, governmental organizations must take the following three steps.

Identify citizen needs

This is the crucial first step in building a long-term plan for the automation of government services. When it comes to processes like Freedom of Information Act requests and incident response coordination, agencies must not only meet citizens’ expectations but also adhere to relevant laws and regulations.

Understand your processes

A key issue that slows transformation is that governments often don’t understand how many processes they have. They may be able to point to the number of applications they use, but when it comes to their processes, they have little visibility into either quantity or complexity.

To understand just how important processes are, governments must treat them as strategic assets. Examining every single process, then mapping them and understanding how they interact, are key to understanding where improvements can be made.

Find the right solution

Once every process is documented and has been analyzed, workers with relevant knowledge should be able to prototype new processes and deploy them without relying heavily on custom-built applications and workflows from their IT department. A low-code or no-code workflow automation platform lets them do this, and also lets them tailor and fine-tune their workflows.

Embracing automation with Nintex

Finding the right tool to implement automation can be difficult because of the variety of considerations that governmental organizations must make. Because of the range of processes, an automation tool must be able to handle complex, sophisticated or simple processes. However, it must also be able to automate complex processes without being complex to use itself: if it requires heavy coding, it’s unlikely to provide true value.

Digital technology in the private sector has dramatically evolved in recent years. Public sector organizations can use the Nintex Platform to follow suit.

With Nintex, everyday processes like public records management, tax services, and department budgeting can be streamlined to run in hours instead of days. Workers can build their own workflows and automate repetitive manual tasks to focus on higher-value work. The Nintex Platform offers several powerful features:

  • Process management – Nintex Promapp® makes it easy to create complex process maps that span your entire organization.
  • Process automation – Mobile forms, digital workflows, document generation, and e-signatures can be implemented without a single line of code.
  • Process optimization – Workers can monitor, analyze and improve processes using tools that deliver insight on when, where, how, and how quickly processes are running.


To learn more about digital transformation in governmental organizations, get in touch with us today.


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