Brighte, one of Australia’s leading and fastest-growing fintechs, deployed Nintex Promapp®, the visual process mapping and management capability of the Nintex Process Platform, across its Australian and Philippine business operations to support rapid business growth and to better service its burgeoning customer base.
Brighte is Australia’s leading point of purchase platform for solar, batteries, and home improvements. It provides homeowners and businesses with opportunities to obtain fast finance approval for home improvement plans. Consumers can connect directly with a Brighte-accredited vendor on everything from solar systems and smart energy to roofing, security systems, plumbing, and pool heating systems.
Participating vendors also benefit from Brighte’s payment options, designed to ensure that prompt payments are received in real time.
“We are a flexible, innovative, accountable, customer-centric and high-performing business and firmly believe in agile business operations,” says. We found Nintex Promapp an easy-to-use solution, which can be implemented rapidly, scale with our growth and support agile processes right across the business. The fact that it has been successfully deployed by other fast-growing businesses was very attractive.”
– Rachel Gatehouse, Chief Operating Officer, Brighte
Why leverage Nintex Promapp to support business growth?
The decision to deploy Nintex Promapp followed Brighte’s rapid growth and the ongoing launch of new products and channels. Combined, these required the company to better align processes between its customer experience center in Manila and its Sydney management operations office to ensure that regulatory requirements are met, and customers are served in a timely manner with the most appropriate information.
Nintex’s cloud-based business process management software enables Brighte to map, review, and improve customer processes on an ongoing basis, supporting business growth and providing a faster, smarter way to deliver a range of appropriate services for both consumers and service vendors.
Initially deployed in the company’s Manila contact center, Nintex Promapp ensures processes are followed to support customer queries and new staff onboarding. It makes processes and information easily accessible, thereby supporting the organization’s quest to provide a leading customer experience.
Benefits of process management & mapping
“We’ve mapped our processes in areas such as credit applications and approvals, settlements, and customer service inquiries. Ultimately, new processes stored and updated in the Nintex Promapp central repository will result in faster customer handling and provide staff with a sense of ownership, as well as the opportunity to suggest recommendations for process improvement,” says Rachel Gatehouse, Chief Operating Officer at Brighte.
To date, more than 49,000 homeowners have been approved for Brighte finance and more than $349 million invested into Australian homes and business improvements.
Over 240 MW of clean energy has been generated through Brighte customers. Headquartered in Sydney, Brighte is backed by some of the top venture capital firms in the industry, including Airtree Ventures, Mike Cannon-Brookes’ Grok Investments, Kim Jackson and Scott Farquhar’s Skip Capital as well as Qualgro Partners.
Rachel adds, “The long-term benefits we hope to realize include opportunities like turning a simple customer inquiry into an ongoing relationship. All that is required is an employee who is encouraged and empowered by automated processes to make the most of the engagement, and who is equipped with solid customer information without wading through dense manuals of process information.”
See how you too can establish total visibility, gain control, drive operational efficiencies, and identify automation opportunities by planning, mapping, and managing your enterprise-wide business processes with Nintex Promapp®. Watch the demo on-demand