Australian fintech Brighte standardizes on Nintex Promapp to support its rapid growth

We’re pleased to share that Brighte, one of Australia’s leading and fastest-growing fintechs, is deploying Nintex Promapp®, the visual process mapping and management capability of the Nintex Process Platform, across its Australian and Philippine business operations to support rapid business growth and to better service its burgeoning customer base.

Brighte is Australia’s leading point of purchase platform for solar, batteries, and home improvements. It provides homeowners and businesses with opportunities to obtain fast finance approval for home improvement plans. Consumers can connect directly with a Brighte-accredited vendor on everything from solar systems and smart energy to roofing, security systems, plumbing, and pool heating systems.

Participating vendors also benefit from Brighte’s payment options, designed to ensure that prompt payments are received in real time.

“We are a flexible, innovative, accountable, customer-centric and high-performing business and firmly believe in agile business operations,” says. We found Nintex Promapp an easy-to-use solution, which can be implemented rapidly, scale with our growth and support agile processes right across the business. The fact that it has been successfully deployed by other fast-growing businesses was very attractive.”
Rachel Gatehouse, Chief Operating Officer, Brighte

Why leverage Nintex Promapp to support business growth?

The decision to deploy Nintex Promapp follows Brighte’s rapid growth and the ongoing launch of new products and channels. Combined, these required the company to better align processes between its customer experience center in Manila and its Sydney management operations office to ensure that regulatory requirements are met, and customers are served in a timely manner with the most appropriate information.

Nintex’s cloud-based business process management software will enable Brighte to map, review, and improve customer processes on an ongoing basis, supporting business growth and providing a faster, smarter way to deliver a range of appropriate services for both consumers and service vendors.

Initially deployed in the company’s Manila contact center, Nintex Promapp will ensure processes are followed to support customer queries and new staff onboarding. It will also make processes and information easily accessible, thereby supporting the organization’s quest to provide a leading customer experience.

Benefits of process management & mapping

“We’ve started to map our processes in areas such as credit applications and approvals, settlements and customer service inquiries. Ultimately, new processes stored and updated in the Nintex Promapp central repository should result in faster customer handling and provide staff with a sense of ownership, as well as the opportunity to suggest recommendations for process improvement,” says Rachel Gatehouse, Chief Operating Officer at Brighte.

To date, more than 49,000 homeowners have been approved for Brighte finance and more than $349 million invested into Australian homes and business improvements.

Over 240 MW of clean energy has been generated through Brighte customers. Headquartered in Sydney, Brighte is backed by some of the top venture capital firms in the industry, including Airtree Ventures, Mike Cannon-Brookes’ Grok Investments, Kim Jackson and Scott Farquhar’s Skip Capital as well as Qualgro Partners.

Rachel adds, “The long-term benefits we hope to realize include opportunities like turning a simple customer inquiry into an ongoing relationship. All that is required is an employee who is encouraged and empowered by automated processes to make the most of the engagement, and who is equipped with solid customer information without wading through dense manuals of process information.”

 

Want to learn more about how Nintex Promapp can help support rapid business growth for your organization? Sign up for a free trial today.

 

 

Laetitia Smith

Laetitia Smith is a senior manager on Nintex’s corporate marketing team and is based in Auckland, New Zealand. In her global role, she leads and executes PR/AR initiatives and the company’s social media program. She loves collaborating with customers to share their success stories as they manage, automate, and optimize their business with their technology.

Request a live demo

See how you can manage, automate and optimize your business processes today ‐ get a demo from one of our experts.
Why Our Customers Trust Nintex on

Please wait while form loads...

Couldn't load the form.

Please disable your ad blocker or try a different browser. If you continue to experience issues, please contact info@nintex.com