At Nintex, the success of our customers is of utmost importance. Through product training, guidance, and support, we strive to help you realize the maximum value out of your Nintex investment.
That is why we are delighted to introduce new enhancements to our support offerings to give you complete peace of mind and ensure your Nintex solutions continue to deliver as expected.
Nintex support is now available 24/7
Nintex is proud to announce the availability of Select Support – delivering comprehensive, global, 24-hour by 7-day coverage across the entire Nintex Platform.
Previously referred to as Platinum Support coverage on some of our products, Select Support now delivers our highest level of care, with live inbound phone support, 24-hour accessibility, Severity 1 response within 2 hours, as well as Advisory “How to” support to provide guidance and best practices to optimize your business process solution.
The three levels of Nintex Support available to customers include:
Break/Fix Support – Nintex offers best-in-class support to help you through any deployed solution issues you may encounter. Full support is included in your plan to resolve issues as quickly as possible and get you back on track.
Advisory/How to support – Exclusive to Select Support customers, Nintex offers product guidance to help optimize the value of your designed solution. Such guidance varies by product, but may include:
- Basic setup and configuration (Nintex Workflow & Forms)
- Action/control configuration (Nintex Workflow & Forms)
- Product configuration (Nintex Platform)
- Functionality Guidance (Nintex Promapp®, Nintex RPA)
- Template reconfiguration (Nintex Drawloop DocGen®)
- Script design assistance (Nintex RPA)
- Migration advice (Nintex RPA)
- Best practice advice (Nintex Platform)
Customers who are currently on Platinum Support will now get the additional benefit of advisory support while continuing to receive the same entitlements under Select Support – with improvements in coverage areas as well as covered products. For customers currently on Standard Support or Enterprise Support, your path to Select Support is as easy as contacting your Nintex representative to discuss upgrading your level of care.
Please visit our Support webpage to learn more. If you are interested in upgrading, please contact your Account Manager or email us at Sales@nintex.com.