We love welcoming new customers to Nintex! One of the ways we celebrate their decision to join us is to collaborate with them on a press release, announcing the good news and discussing all the business benefits they plan to achieve with the Nintex Process Platform.
Most recently we chatted to a leading chemical distribution company in Australia – A S Harrison & Co – who shared how they plan to leverage the visual process mapping and management capabilities of Nintex Promapp® to improve their organizational-wide operations and customer service.
Established in 1923, A S Harrison & Co is an importation and distribution business, supplying a unique portfolio of specialty chemicals and additives to customers throughout Australia, New Zealand, and the South Pacific.
Freeing the organization from the limits of paper
Before their introduction to Nintex Promapp® the company’s 60 staff members, who service more than 120 active customers, relied on paper-based process documentation stored in Word documents and Visio flow charts.
Now that A S Harrison and Co is standardizing on Nintex Promapp® they can improve the way business processes are documented and managed, which in turn enables streamlined operations across a range of sectors they operate in, including personal and health care, food production, mining, construction, and the military.
A S Harrison & Co’s deployment of Nintex Promapp® kicked off earlier this year as part of an extensive upgrade to the company’s IT infrastructure, including migration to a cloud platform and the installation of a new CRM system.
“When work began on the upgrade program, we quickly realized that standardizing how we document our core processes would assist in resolving business challenges and enable management to drive operational improvements,” says Jodi Harvey, Projects and Operations Officer at A S Harrison & Co.
“With an effective business process management solution, we will be able to maintain consistent customer service levels and meet our demanding product delivery deadlines.”
Keeping everyone in the loop
As the company set out on its process improvement journey, the A S Harrison & Co team specifically sought a process mapping software solution that offered the ability to see who is responsible for each process. They also wanted to make updates to processes real-time, and to link through to relevant documents from different points within each process. Fortunately all these functionalities are available within Nintex Promapp®.
“Nintex Promapp® stood out for us because of its powerful capabilities, its ability to accommodate our changing needs as we grow, and its easy-to-use interface.”
– Jodi Harvey, Projects and Operations Officer, A S Harrison & Co
“Now our teams can easily find a process when they need it and clearly understand the steps that are involved. This is especially important for new team members and for processes that are not undertaken very often.”
We wish the team at A S Harrison & Co well as they continue to make strides in their process management efforts and look forward to hearing about their wins.
To experience the power of Nintex Promapp® in action, click here to request a demo.