After San Francisco, the Nintex World Tour made its way to Sydney last week bringing together the Nintex community to collaborate, learn, and network.
Delivering process success with Nintex
Ryan Duguid, Nintex Chief Evangelist, kicked off the day with an introduction to Nintex and our primary mission: To improve the way people work through process management and automation.
With our recent acquisition of Promapp®, the market leader in process mapping technology, Ryan highlighted how the Nintex platform enables organizations to deliver process success through the management, automation, and optimization of business processes. Being able to tackle process visibility and automation challenges successfully has never been more imperative, as recent research shows that 68 percent of all enterprise processes remain highly manual and a barrier to digital transformation.
Nintex and Promapp®: Better together
Sarah Berkowski, Nintex Senior Director of Field, Partner & Event Marketing, shared with the audience on how the combined power of Nintex and Promapp® can truly enable process excellence. Now, our customers and partners can map and manage their process improvements, and easily automate those business processes for further efficiencies.
Industry analysts, along with our customers and partners, have been excited about the newest addition to our suite of capabilities that will enable modern enterprises to become fully digital and maintain a competitive advantage.
Driving digital transformation
Ryan returned to the stage to discuss his thoughts on digital transformation – what, why, and how.
He believes that digital transformation should be an ongoing pursuit of excellence and that inefficient processes should not be tolerated. Digital transformation should empower people to solve more problems than ever before, instead of getting bogged down with operational tasks. This means delivering innovations at a faster pace, delivering better products and services, and delivering better customer experiences.
To get started, Ryan encourages a top-down and bottom-up approach, as both are critical for process excellence and digital transformation. Tackle any immediate problems and start automating, but also assess your business processes to identify areas for improvement.
Auswide Bank: Putting customers first
Auswide Bank’s mission is to place customers at the center of everything it does. Despite this mission, its previous procedures in the customer operations team were not customer-centric and had no clear ownership, which impacted frontline teams and negatively affected the overall customer experience.
Michelle Ashwell, Head of Customer Operations at Auswide Bank, spoke about how this has dramatically changed since using Promapp®. Now, all procedures are clearly mapped out and team members know who owns and operates the process. In addition, they’re able to collect actionable feedback to continuously refine and review these procedures to ensure that they’re delivering positive changes to frontline teams.
For its back-office functions, Tori McLennan, Head of Re-engineering & Operations at Auswide Bank, wanted to move away from its paper-based manual processes, which made it difficult for team collaboration with multiple offices and branches across Queensland, Australia.
Tori shared that Nintex is now used extensively across Auswide’s backend operations, with over 138 solutions in place. For example, the home loan processing and validation team have been able to eliminate the need for printed home loan application forms and supporting documents. All that data is now captured via a Nintex Form that enables tracking of the application throughout the home loan journey. AusWide Bank also used Nintex Workflow to automate email sends to both the lender and broker at each milestone, and reporting is easily accessible.
Streamlining securities processing at Built
Before Built commences with any of its construction projects, they must first give their clients assurances by obtaining approved securities. In his Nintex World Tour session, Chris Vella, Group Treasurer at Built, discussed the organization’s previous process of using an Excel template for securities processing and approvals. The highly manual and labor-intensive process was used for roughly 520 applications annually and was prone to error, with a 40 percent rework rate.
Drew Keenan, CEO at Nintex partner Total Calibration, discussed how they helped Built set up a unified application for securities processing, powered by Nintex technology. All employees now have access to an integrated, responsive application form, and the process has been streamlined to be much more efficient.
Errors have been reduced by 69 percent and the effort required reduced by 92 percent. It is projected that Built will see productivity savings of AUS$60,000 in the first year alone.
Latest innovations of the Nintex Platform
Euan Gamble, Nintex Senior Product Manager, and Chris Ellis, Nintex Technical Evangelism Manager in APAC, teamed up to take Nintex World Tour attendees through the latest features and innovations to the Nintex platform. Euan and Chris showcased a few of the newest enhancements and shared upcoming features on the product roadmap.
Nintex World Tour Sydney wrapped up with collaboration roundtables, giving attendees the opportunity to have in-depth discussions with Nintex experts and the broader community around best practices for process management and automation.
Thank you again to our guest speakers from Auswide Bank, Built, and Total Calibration for sharing their learnings and experiences with the Nintex community. We look forward to bringing the next Nintex World Tour to a city near you.
Make sure to keep an eye out for dates and locations of future Nintex World Tour events on the Events page of our website.