Enacted in 1991, the Telephone Consumer Protection Act (TCPA) aims to curb telemarketing calls and spam texts by prohibiting businesses from sending unsolicited messages. The mandate requires businesses to obtain explicit consent prior to communicating with consumers via SMS. Failure to obtain consent or observe other parameters within the statute can lead to steep regulatory fines or suspension of SMS marketing privileges. Nintex AssureSign®’s mobile signing platform completely automates your compliance with select FCC regulations like the TCPA. Here are 4 benefits of TCPA and FCC compliance with eSign via Text:
1. Enhanced security
Every business using eSign via Text to send documents for signature is assigned a 5 or 6-digit short code. This short code is the unique sending proxy (phone #) utilized by a business’s Nintex AssureSign® account when sending documents via SMS. By leveraging short code proxies instead of standard 10-digit phone numbers, Nintex AssureSign® can provide your business with superior security and improved communication controls.
Every eSign via Text transaction is backed by a court-admissible, digital audit trail, including the signer’s name, email address, authentication method, public IP address, signing activity, document hash value, and timestamp. An audit trail further authenticates the lawful means by which a signature is collected, further sealing the integrity of your documents and signatures while providing legal recourse if necessary.
2. Communication controls
When using eSign via Text to send documents for signature, recipients first receive a prompt to reply “YES” if they wish to communicate with your business via SMS. Their mobile service provider then validates your sending proxy (phone #), which guarantees delivery of your business’s messages.
This opt-in mechanism provides two favorable outcomes:
Prevents your messages from being filtered as spam/undeliverable by mobile service providers
Automatically aligns your business with the TCPA and other regulatory mandates
3. Avoid fines
Failure to comply with TCPA mandates becomes very costly, very quickly. According to the FCC, businesses communicating via SMS with consumers that haven’t provided consent are subject to a maximum fine of $1,500 per message, per recipient. For perspective, assuming the maximum fee applied, your business would amas $15,000 in fines after sending only ten documents.
With TCPA compliance automation, eSign via Text accelerates the way you do business while eliminating any potential compliance missteps.
4. Better experience
Countless businesses have improved their service delivery model by mobilizing the customer signing experience. By leveraging the only mobile signing platform with automated TCPA compliance, you can offer your customers enhanced security, controlled communication, and increased mobility—all while guaranteeing your business’s regulatory compliance.
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