Line of business leaders are increasingly more involved in technology decisions at their companies. I recently wrote an article for CIO Applications magazine called “Enterprise Workflow Automation: A partnership between LOB and IT Leaders” in which I explore this trend and the role that low code workflow plays in it. My article is on Pages 22-23 of the magazine.
As a workflow company focused on continual technology innovation, Nintex stays up on technology trends. We recently conducted a survey of our channel partners to explore what they’re experiencing and seeing. Check out an infographic featuring a few of these technology findings later on in this blog post.
One of the key findings we found interesting? Approximately 45 percent of survey respondents say that when it comes to technology decisions, the interaction between IT and other departments is increasing.
In this blog post, I’ll explore the impact of low code workflow solutions on lines of business (LoB) leaders by discussing three of the biggest benefits of these solutions to departments outside IT.
1. LoB Leaders Become Citizen Developers
Just view this benefit as the rise in “citizen developers.” Citizen developers aren’t experts on workflow automation, but they don’t need to be. Low code workflow solutions – such as the drag-and-drop functionality offered by Nintex Workflow – give more people the ability to build workflows.
These “citizen developers” could be LoB managers or anyone else outside the IT department who knows enough about process automation to build workflows. This expanded reach means that your very busy IT department won’t become the bottleneck when processes need to be automated.
It also means that LoB managers can orchestrate workflow development, tying in IT for approval and oversight but gaining greater freedom to determine what workflows make sense for the business, for the company’s customers and for the bottomline.
2. Cross-Product Solutions are Easier
As LoB managers take more responsibility for enterprise workflow automation, workflow shifts away from time-consuming customization solutions and toward integrated, cross-product solutions.
Low code workflow solutions makes automating processes much easier. I liken workflow actions to bricks that you can easily assemble into any combination that makes sense for the process you’re automating. Because of that ease, LoB managers have time to focus on how much more powerful their workflows could be if they integrate them with other systems and expand their reach across the company.
Without workflow automation, connecting sales to revenue is often a very complicated cross-product chore. But thanks to standardization in APIs, companies can build workflows that bridge these products and make core insights easier to attain. And LoB managers rely on such insights to decide the correct course for their departments.
3. See a Problem, Build a Low Code Workflow
LoB leaders appreciate low code workflow because they’re closest to their department’s challenges. With the low code ease of workflow automation, they have the tools to drive workflows that help resolve their department’s biggest challenges and tackle projects that have been put on the backburner.
No department leader is going to miss the days of completely customized workflows that only one employee in the company know how to maintain. With IT solely responsible for workflow solutions, the time to get that department solution is dramatically slowed.
The industry’s embrace of low code workflow means we’re talking to different people within prospective customer companies than we used to. Instead of just talking to IT managers, we’re also talking to people in accounts payable and other departments. “Can I build what I need using Nintex?” they ask.
Sometimes, IT first contacts us, but they usually quickly pass us on to the department that will actually be using the solution. They want these departments to build solutions for themselves. This means there’s a higher priority for us to really understand the processes that people struggle with.
With low code workflow solutions, there’s little to no technological buffer between us and the people who’ll ultimately be using the workflows. We love the ways low code enables us to help more people, and we appreciate that LoB leaders and IT departments are working together more than ever to help their companies.
Check out the infographic below and read my article for CIO Applications magazine called “Enterprise Workflow Automation: A partnership between LOB and IT Leaders” for more information about these technology trends.