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3 Questions Every Company Should Ask Before Automating Business Processes

“Smartness” is now everywhere in the work environment and in a continued pursuit of efficiency, routine tasks consisting of non-value added activities and repetitive tasks are ripe for replacement by some form of automation. – Gartner July 2015

The media is buzzing about the impact and benefits of emerging Robotic Process Automation (RPA) technology. Undoubtedly, RPA improves the business bottom line by reducing loss attributed to process errors, cutting operations costs and providing rapid results. It also helps achieve operational excellence by improving productivity and its ability to respond rapidly to changing business processes.

For many organizations RPA is a game-changer, and according to industry analyst HfS Research, it is becoming a key directive for businesses that are keen to move to a new threshold of efficiency and value in their operations. (Source: Insights From Early BPO Adopters of Robotic Process Automation 2015)

So how do I know if my organization is ripe for robotic process automation?

Making the leap to RPA is a decisive moment for any company.  According to IRPA, The Institute for Robotic Process Automation, almost any organization that has many different, complicated systems that need to mesh together is a good candidate for RPA, in particular; the healthcare, finance, insurance and banking industries.

Intuitively, many companies get started with RPA by looking at their processes.  However, while defining your processes is essential in laying the groundwork for RPA; we suggest that you take a step back and first consider whether or not you need to automate.

Before committing to RPA, ask yourself the following questions:

  1. Do my employees spend a large amount of time by doing simple, repetitive tasks?

A recent study by the Vanson Bourne research group found that 99 percent of organizations spend considerable time doing repetitive manual tasks and 64 percent of respondents reported spend over a quarter of their time doing so. If you fall into this category then automation could save your employees’ a great deal of time and boost productivity.

RPA offers the opportunity to offload mundane, repetitive, data-driven processes to software robots.  As a result, employees are free to take on higher value roles and activities that involve personal interaction, problem- solving and decision-making. When employees feel their work is valued and meaningful, the rewarding results include increased productivity and positive employee relations and retention.

  1. What percentage of my workforce is performing the same tasks?

To gauge whether or not implementing RPA will be worthwhile for your organization, it is also important to look at the volume of your workforce that is engaged in performing the same tasks. If this is a large number, then RPA is worth a closer look. It is significant to note that RPA will not automate 100% of processes and human resources will always be necessary to resolve issues, develop and maintain the technologies.

  1. Do I maintain a large team just to manage seasonal peaks in workload?

Hiring for seasonal shifts or having a workforce on stand-by waiting for a big project is costly and disruptive to the normal line of business. With RPA you can eliminate seasonal hiring and reduce operation costs associated with seasonal peaks. Software robots can shift seamlessly between tasks depending on where the demand is coming from.  A single Leo robot can execute unlimited processes and can be scheduled to handle processes that occur on a weekly/monthly/quarterly basis so you can maintain a leaner operation and workforce.

To learn more about how Kryon Systems can help your organization get started on the path to RPA.

Topics: Robotic Process Automation



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