Support



Support

Nintex products are used by customers worldwide to provide business benefits and enhance their SharePoint investment. To enable customers to have piece of mind, Nintex provides cost effective support options.

What do people say about our support...


Leveille Consulting

USUnited States of America

David Leveille

SharePoint Subject Matter Expert

Great tech support... you guys make rockin’ products, and have the BEST support in the industry – thanks!

MSI Systems Integrators

USUnited States of America

Jess Collicott

Systems Administrator - Collaboration Services

Thank you for your attention and the quick turn-around on the enhancements! We greatly appreciate it.

Akzo Nobel/International Paint

GBUnited Kingdom

Kevin Houston

Business Analyst

Just a note to commend the professionalism and knowledge of the support technician, who helped me a great deal this morning!

Logistics Health Incorporated

USUnited States of America

Nick Lechnir

Web Designer

I just want to thank you very much for your patience and guidance in this issue. My workflow process works great now. I really appreciate all your help!

BMN

GBUnited Kingdom

Ryan Green

Managing Director

Thanks for your help with everything, your products are superb and your partner programme is simply outstanding.

Gen-i

NZNew Zealand

Stephen McWilliams

Solutions Architect

We just had an issue with Nintex Workflow 2007 for a client in Auckland. I’ve just spoken to the client and I wanted to pass on his thanks for the way your support team responded to the situation (it wasn’t actually a Nintex issue but rather a SMTP config. problem).  The issue is resolved and we have a happy client.

USUnited States of America

Allen Austin

Senior Software Engineer

This support will be duly noted as well during my presentation next week to my management chain. Top support is always a concern when buying any type of product. Seeing quality such as this (when we haven’t bought anything yet) is a rare occurrence. Much appreciated!

USUnited States of America

Robert Skutnick

Sr. Development Engineer

I must say that to date I’ve been VERY satisfied with the timeliness of responses I’m getting from Nintex support staff.

USUnited States of America

Don Bruce

I want to thank all the guys at Nintex for their responsiveness.

CHSwitzerland

Etienne Marie

Consultant

I’m very thankful for all the help that has been provided by the Nintex team so far, you are all doing a great job. (Experience with Nintex Reporting 2008 support)

GBUnited Kingdom

Lee Wilmott

Technical Consultant

I work in the Technical Service Team and I am responsible for many, many products.  It has to be said that the support I've received from Nintex is one of the best I've ever experienced.  You're helpful, provide quick responses and detailed solutions.  Keep up the good work!

USUnited States of America

Patrick F

Technical Analyst

Thanks for your help. As always, you guys are spot on!



Support Package Options

To enable customers to have peace of mind in their investment, Nintex provides two cost effective support options.

Nintex Software Assurance

Nintex Software Assurance provides customers with upgrades and/or new releases of their licenced Nintex products.
Support is provided in the areas of installation, configuration and technical trouble shooting. Our email helpdesk answers functionality questions from both technical and business users. With Nintex Software Assurance, free-of-charge developer licences are provided on a 1 to 1 basis with purchased production licences.

Nintex Premium Support With Software Assurance

Nintex Premium Support provides technical support consulting to resolve support issues that are best addressed by direct dialogue Live Support.
This is a step above Nintex Software Assurance which must be in place for Premium Support to be purchased. Naturally, Premium Support customers receive higher priority service without guarantee of meaningful support response by next business day. Also, unlimited developer licences are provided to Nintex Premium Support customers.
More information on Nintex Support Options

For more information on Nintex support options please contact Nintex Sales


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