May 27, 2016
The TRUSTe certification covers our collection, use and disclosure of information we collect through our website www.nintex.com and our Services and does not cover information collected through our mobile application. The use of information collected through our service shall be limited to the purpose of providing the service for which the Client has engaged Nintex. The TRUSTe certification does not cover any Nintex downloadable software. The use of information collected through our service shall be limited to the purpose of providing the service for which the Client has engaged Nintex.
We Self-Certify Compliance With:
Nintex complies with the U.S. – E.U. Safe Harbor Framework and the U.S. Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. Nintex adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Nintex’s certification, please visit Safe Harbor.
Information Obtained by Nintex
Personal information you provide: We store the personal information you enter on the Nintex website or give to Nintex in other ways. We currently obtain personal information through:
- registration to use our products and services;
- event tracker scanning;
- registration for events and webinars;
- sign-up to our newsletters and event alerts; and
- participation in discussion forums.
Personal information currently solicited: We collect first and last name, sign-in name, password, position, company name, contact phone number, country and email address.
Uses made of collected personal information: Nintex collects and logs this information in order to:
- identify you when you sign-into your Nintex Connect account;
- send you information you have requested, such as our newsletters and alerts;
- carry out statistical analysis of the Nintex website and the people visiting, in order to improve the website and our services; and
- contact you directly, or via one of our distribution partners, following the supply of personal information. If you wish to stop all Nintex correspondence please contact email@example.com
Device Information: When you download and use our Services, Nintex automatically collects information on the type of device you use and your operating system version.
Geo-Location: Nintex does not ask for, access, or track any location-based information from your mobile device at any time while downloading or using our Mobile Apps or Services.
Automatic Collection – Cookies and Other Tracking Technologies
Tracking technologies are used to make your visits easier in several ways: necessary session management; performance enhancement; and functionality. Cookies and other similar technologies help manage your session so that you can move easily from one page to another, so that your page requests are loaded in a smooth, consistent, and secure manner, and to track user traffic patterns using statistics from users’ visits to the Nintex website. These technologies also make your next visit easier by authenticating sign-ins to the parts of the site that are for registered users, to enable you to submit forms or other information through the website, to initiate downloads of content, and otherwise store any preferences or selections you set through the website. Finally, these technologies make the site more useful. This remembered information helps us understand how people use the website and gives us explicit information about the technologies that we use and your choices when it comes to these technologies. As true of most websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We do not link this automatically collected data to any other information we collect about you.
Cookies are small text files that are placed in visitors’ computer browsers to store their preferences. To learn more about cookies, visit www.allaboutcookies.org, which includes additional useful information and how to block cookies using different types of browser. You may configure your browser so that you are notified before a cookie is downloaded or so that your browser does not accept cookies. Please note, however, that by blocking or deleting cookies used on the Nintex website, certain features of the website may not function correctly and you may not be able to take full advantage of the website.
We use Local Shared Objects such as HTML5, to store content information and preferences. Third parties with whom we partner to provide certain features on our website or to display advertising based upon your browsing activity also use HTML5 to collect and store information. Various browsers may offer their own management tools for removing HTML5.
Nintex uses mobile analytics software to allow us to better understand the functionality of our Mobile Software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and from where the application was downloaded. We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile application.
Information Collected Through Nintex Live and the Workflow Platform
Nintex collects information under the direction of its Users and has no direct relationship with the individuals whose personal information it processes. Nintex works with its Users to help them provide notice to their customers concerning, the purpose for which personal information is collected. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to Nintex’s User (the data controller). If the User requests Nintex to remove the data, we will respond to their request within 30 days. If you are a customer of one of our Users and would no longer like to be contacted by that User, please contact them directly.
Nintex may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the provisions in this Policy regarding notice and choice and the service agreements with our Users. Nintex will retain personal data we process on behalf of our User for as long as needed to provide services to our Client. Nintex will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We may also disclose your personal information:
- as required by law, such as to comply with a subpoena, or similar legal process
- when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
- to any other third party with your prior consent to do so.
- if Nintex is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information,
- to any other third party with your prior consent to do so.
We use service providers, including a customer relationship management software provider, marketing automation provider, social community software provider, gamification service provider, and website analytics provider, to provide certain services in support of the Site. These service providers may need to have access to your information in order to provide their services.
Certain services identified on this site are offered by business partners. If you wish to take up those services you will need to share your information with them in order to receive these services. These companies are authorized to use your personal information only as necessary to provide these services to us.
Our website offers publicly accessible community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.
Social Media Features
Our website includes Social Media Features, such as the Facebook Like button, and Widgets, such as the Share This button or interactive mini-programs that run on our website. These Features may collect your Internet protocol address, which page you are visiting on our website, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our website. Your interactions with these Features are governed by the privacy statement of the company providing it.
If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Nintex stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program.
Your friend may contact us at firstname.lastname@example.org to request that we remove this information from our database.
You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or you can contact us at email@example.com.
We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name.
Access to Personally Identifiable Information
If your personal information changes, or if you no longer desire our service, you may update, amend, ask to have it removed from a public forum or testimonial on our site or deactivate it by emailing our Customer Support at firstname.lastname@example.org or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request to access within 30 days.
You have control of your privacy at all times, you may indicate who is able to see your information by logging into your account and updating your Privacy settings within the “Privacy” settings tab of your profile. You may revoke access to some or all of your information at any time.
Once you have created an account you may upload a photo of yourself. Please note that this photo may be viewable by other users of the site. You may, at any time, remove your photo by logging into your account and deleting it.
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at email@example.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Links to Other Sites
Data Storage and International Transfers
Information that you submit via the Site is held on servers in the USA and Australia. This information may be transferred to other countries, for example to other of our Nintex offices or where one of our service providers or partners is located in another country. If we transfer your information in this way, we will take steps to ensure that your privacy rights continue to be protected.
The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. If you have any questions about the security of your personal information, you can contact us at firstname.lastname@example.org.
Resolving Privacy Issues